Partner Policies

Partner App Privacy Policy

This Privacy Policy explains how operate the Drop2Print platform ("Drop2Print", "we", "us", or "our"), collects, uses, stores, protects, and shares information when printing partners, cafés, stationery shops, photocopy shops, or other business partners ("Partner", "you", or "your") use the Drop2Print Partner App ("Partner App").
By using the Partner App, you acknowledge that you have read and understood this Privacy Policy.

1. About the Partner App

The Drop2Print Partner App enables registered printing and café partners to:

• Receive and manage printing orders;
• View order details;
• Access files submitted by customers for printing;
• Update order status;
• Manage printing and related services;
• View earnings, settlements, and transaction information;
• Receive notifications regarding orders and the Drop2Print platform;
• Manage business and partner account information.

2. Information We Collect

Depending on how you use the Partner App, we may collect the following information.

A. Partner Account Information

We may collect:

• Partner name;
• Business/shop name;
• Mobile phone number;
• Email address, where provided;
• Business address;
• Shop location;
• Partner ID;
• Login and authentication information;
• Business registration or verification information, where required;
• Bank or payment settlement information, where applicable.

B. Order Information

When a customer places an order through Drop2Print, the Partner App may provide the Partner with information necessary to fulfil that order, such as:

• Order ID;
• Customer name or identifier;
• Customer contact information where necessary;
• Printing instructions;
• Number of pages/copies;
• Colour or black-and-white printing information;
• Single-sided or double-sided printing information;
• Binding or other selected services;
• Order amount;
• Pickup-related information;
• Order status;
• Files or documents submitted for printing.

Partners must use customer information only for fulfilling the relevant Drop2Print order.

C. Files and Documents

To fulfil printing orders, the Partner App may provide access to files uploaded by customers, including PDFs, images, documents, or other supported file formats.
These files may contain personal, confidential, academic, financial, identity-related, or other information belonging to customers.
We process and provide access to these files solely to enable the requested service.
Partners must not use, copy, distribute, sell, publish, modify, retain, or disclose customer files except as necessary to fulfil the applicable order or as required by law.

D. Device and Technical Information

We may automatically collect certain technical information, including:

• Device model;
• Operating system and app version;
• Device identifiers or installation identifiers;
• IP address;
• Network information;
• Crash logs;
• Application performance information;
• Login activity;
• Security and diagnostic information.

This information may be used to maintain security, troubleshoot technical issues, prevent abuse, and improve the Partner App.

E. Location Information

Where location functionality is enabled, we may process the Partner's business/shop location or location information necessary to provide location-based partner services.
Location information may be used for:

• Showing or associating a Partner with a service area;
• Helping customers identify available printing locations;
• Managing partner availability;
• Improving service operations;
• Preventing fraudulent or unauthorized activity.

We do not use location information for unrelated purposes.

3. How We Use Information

We may use collected information to:

1. Create and manage Partner accounts;
2. Verify and authenticate Partners;
3. Process and fulfil printing orders;
4. Deliver customer files to the appropriate Partner;
5. Communicate order information;
6. Process payments, settlements, refunds, and financial records;
7. Send order and operational notifications;
8. Provide customer support;
9. Detect and prevent fraud, abuse, unauthorized access, and misuse;
10. Maintain and improve the Drop2Print platform;
11. Monitor technical performance and resolve errors;
12. Comply with legal, regulatory, tax, accounting, and law-enforcement requirements;
13. Enforce our Terms and Conditions and other applicable policies.

We do not use customer files provided for printing for advertising or unrelated commercial purposes.

4. Customer Information Accessible to Partners

The Partner may receive limited customer information because it is necessary to fulfil printing orders.
Partners acknowledge that such information belongs to or is controlled by the customer and/or Drop2Print and must be treated as confidential.
Partners must not:

• Contact customers for unrelated commercial purposes;
• Add customers to personal WhatsApp groups or marketing lists without appropriate permission;
• Sell or share customer information;
• Use customer phone numbers for independent marketing;
• Copy or retain customer documents unnecessarily;
• Upload customer documents to unauthorized services;
• Publish customer documents or information;
• Use customer information to promote competing services;
• Use customer information after the relevant business purpose has ended.

Any misuse of customer information may result in suspension or termination of the Partner account and may also result in legal action where applicable.

5. Sharing of Information

We may share information with:

A. Service Providers

We may use third-party service providers for services such as:

• Cloud hosting;
• File storage;
• Payment processing;
• SMS/OTP delivery;
• Push notifications;
• Analytics;
• Security;
• Technical infrastructure;
• Customer support.

These providers may process information only as necessary to provide their services to Drop2Print.

B. Payment and Financial Service Providers

Where applicable, transaction and settlement information may be shared with payment processors, banks, or financial service providers to process payments and settlements.

C. Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to a lawful government request;
• Investigate fraud or security incidents;
• Protect the rights, property, or safety of Drop2Print, Partners, customers, or others.

D. Business Transfers

If Drop2Print is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
We do not sell Partner personal information or customer information as a commercial data product.

6. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the nature of the information, these measures may include:

• Encryption during transmission;
• Authentication mechanisms;
• Access controls;
• Secure cloud infrastructure;
• Logging and monitoring;
• Restricted employee access;
• Security controls around customer files.

However, no internet-based service can guarantee absolute security.
Partners are responsible for protecting their login credentials and must not share passwords, OTPs, authentication codes, or account access with unauthorized persons.
If you believe your Partner account has been compromised, you should immediately contact us.

7. Retention of Information

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing the Drop2Print service;
• Maintaining transaction and accounting records;
• Resolving disputes;
• Preventing fraud and abuse;
• Complying with legal obligations;
• Maintaining necessary security records.

Customer printing files may be retained for a limited operational period and/or deleted in accordance with Drop2Print's file-retention practices.
Certain financial, transaction, fraud-prevention, or legally required records may need to be retained for longer periods.

8. Account Deletion

Partners may request deletion of their Drop2Print Partner account through the deletion mechanism provided in the Partner App or by contacting:
Email: support@drop2print.com
Upon receiving a valid deletion request, we will process the request in accordance with applicable law and our legitimate operational and legal requirements.
Deletion may not immediately remove information that we are legally required to retain, such as certain transaction, tax, accounting, fraud-prevention, or dispute records.

9. Children's Privacy

The Partner App is intended for business partners and is not directed toward children.
Partners must not create accounts or provide information on behalf of children unless legally authorized to do so.

10. Third-Party Services

The Partner App may use third-party services and software providers. These providers may process certain information according to their own privacy policies and contractual obligations.
We take reasonable steps to ensure that third-party services integrated into the Partner App are used consistently with applicable privacy and security requirements.

11. Your Responsibilities as a Partner

You agree to:

• Keep your account credentials secure;
• Use customer information only for legitimate Drop2Print orders;
• Protect customer files from unauthorized access;
• Avoid downloading or retaining customer files unnecessarily;
• Delete or securely dispose of customer files when no longer required;
• Notify Drop2Print of suspected security incidents;
• Comply with applicable privacy and data-protection laws;
• Follow Drop2Print's Partner Terms and Conditions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When material changes are made, we may provide notice through the Partner App, website, email, or other appropriate means.
The updated Privacy Policy will become effective from the date stated at the beginning of the revised policy.

13. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact:
Drop2Print
Email: support@drop2print.com
Phone: +91 7856907707
Website: drop2print.com

14. Governing Privacy Law

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws and regulations.
For users and Partners in India, this may include applicable provisions of the Digital Personal Data Protection Act, 2023 and associated rules and regulations, as applicable.
Where applicable law provides additional rights or protections, those rights will continue to apply.

Partner Terms and Conditions

These Partner Terms and Conditions ("Terms") govern the registration and use of the Drop2Print Partner App and the relationship between Drop2Print, operating the Drop2Print platform ("Drop2Print", "we", "us", or "our"), and a printing shop, café, stationery shop, photocopy shop, or other business using the Drop2Print Partner App ("Partner", "you", or "your").
By registering for, accessing, or using the Drop2Print Partner App, you agree to these Terms.
If you do not agree with these Terms, you must not use the Partner App or provide services through Drop2Print.

1. About Drop2Print

Drop2Print is a technology platform that connects customers requiring printing and related services with participating printing and café partners.
The Partner App allows Partners to receive and manage orders submitted through the Drop2Print platform.
Drop2Print may provide technology, order management, payment, communication, and related services but does not necessarily operate the Partner's physical business.

2. Partner Eligibility

To become a Drop2Print Partner, you must:

• Operate a legitimate printing, photocopy, stationery, café, or other approved business;
• Provide accurate registration and business information;
• Provide valid contact information;
• Have the authority to enter into these Terms on behalf of the business, where applicable;
• Comply with applicable laws and regulations;
• Maintain the equipment and resources necessary to fulfil accepted orders.

Drop2Print may verify Partner information before or after activation.

3. Partner Account

You are responsible for maintaining the security of your Partner account.
You must not:

• Share your login credentials with unauthorized persons;
• Allow unauthorized individuals to access customer information;
• Misrepresent your identity or business;
• Create multiple fraudulent Partner accounts;
• Use another Partner's account;
• Attempt to access another Partner's orders or data.

You are responsible for activity carried out through your account unless you promptly report unauthorized access.

4. Order Acceptance and Fulfilment

When an order is assigned or made available to you, you are expected to fulfil it according to the order specifications.
You must:

• Print the correct files;
• Follow the customer's selected printing specifications;
• Maintain reasonable print quality;
• Complete orders within the applicable expected time;
• Properly handle customer documents;
• Mark the order status accurately;
• Inform Drop2Print of genuine operational issues affecting fulfilment.

You must not intentionally accept orders that you do not reasonably intend or are unable to fulfil.

5. Customer Files and Documents

Customer files provided through Drop2Print are provided solely for fulfilling the relevant printing order.
You must not:

• Copy customer files for personal use;
• Sell customer files;
• Publish customer files;
• Share files with third parties;
• Use files for advertising;
• Retain files unnecessarily;
• Use customer documents for training, experimentation, or unrelated purposes;
• Use customer documents to provide services outside the relevant order without authorization.

You must take reasonable precautions to prevent unauthorized persons from viewing or obtaining customer files.
Where a file is no longer required to fulfil the order, it should be deleted or securely disposed of according to Drop2Print's applicable procedures.

6. Customer Information and Confidentiality

A Partner may receive customer information such as a name, phone number, order details, or pickup information.
This information is confidential.
You may use it only to:

• Fulfil the relevant order;
• Communicate about that order where necessary;
• Resolve an order-related issue;
• Perform another activity expressly authorized by Drop2Print.

You must not use customer information to independently market your business or contact customers for unrelated purposes.

7. Pricing

Prices for printing and related services may be determined by Drop2Print, the Partner, or through an agreed pricing arrangement depending on the applicable Drop2Print model.
Partners must not charge customers amounts that differ from the applicable order price without authorization.
Any additional charge must be transparently communicated and, where required, approved through the Drop2Print system.
Drop2Print may modify pricing structures, commissions, service charges, or partner fees by providing appropriate notice.

8. Payments and Settlements

Where Drop2Print processes customer payments, amounts payable to the Partner may be settled according to the applicable settlement schedule and commercial arrangement.
Settlement amounts may be affected by:

• Platform fees;
• Commissions;
• Refunds;
• Chargebacks;
• Corrections;
• Taxes;
• Promotional adjustments;
• Disputed transactions;
• Other agreed deductions.

Drop2Print may temporarily hold or adjust settlement amounts where reasonably necessary to investigate suspected fraud, duplicate transactions, payment reversals, or disputes.

9. Refunds, Cancellations and Disputes

Orders may be cancelled or refunded in accordance with Drop2Print's applicable refund and cancellation procedures.
Where an order is incorrectly printed, materially incomplete, damaged, or otherwise fails to meet the applicable order specifications, Drop2Print may investigate the issue and determine an appropriate resolution.
Where appropriate, Drop2Print may recover the cost of a refund, reprint, or other customer remedy from the responsible Partner, subject to the applicable commercial arrangement and law.
Partners must cooperate with reasonable investigations.

10. Quality and Service Standards

Partners are expected to maintain reasonable standards of:

• Print quality;
• Paper quality;
• Colour accuracy where applicable;
• Page count;
• Binding quality;
• Packaging;
• Customer service;
• Order accuracy.

Repeated complaints, failed orders, excessive cancellations, fraudulent activity, or poor service may result in warnings, temporary suspension, reduced order allocation, or termination.

11. Partner Equipment and Operations

Partners are responsible for maintaining:

• Printers;
• Computers or devices;
• Internet connectivity;
• Paper;
• Ink/toner;
• Binding equipment;
• Other equipment required to fulfil orders.

Drop2Print is generally not responsible for failures caused by Partner equipment, power outages, internet failures, staff shortages, printer failures, or other circumstances within the Partner's control.

12. Prohibited Activities

Partners must not use the Drop2Print platform to:

• Commit fraud;
• Manipulate orders;
• Create fake orders;
• Generate artificial transactions;
• Manipulate ratings or reviews;
• Circumvent Drop2Print fees;
• Redirect customers outside the platform for the purpose of avoiding applicable charges;
• Access another Partner's data;
• Attempt to compromise Drop2Print systems;
• Reverse engineer or interfere with the Partner App;
• Upload malicious software;
• Misuse customer information;
• Engage in illegal activity;
• Misrepresent printing charges or services.

13. Illegal or Prohibited Content

Drop2Print does not require Partners to knowingly print material that is unlawful.
If a Partner reasonably believes an order involves unlawful content, fraud, abuse, or another serious legal concern, the Partner may contact Drop2Print for guidance.
Partners remain responsible for complying with applicable laws governing the operation of their business and the services they provide.
Drop2Print may suspend or refuse an order where reasonably necessary for legal, safety, security, fraud-prevention, or policy reasons.

14. Intellectual Property

The Drop2Print name, logo, application, website, software, designs, graphics, trademarks, and other platform materials are owned by or licensed to Drop2Print and may not be copied, modified, distributed, or used without authorization.
Customer-uploaded documents remain subject to the rights of the relevant customer or other rights holder.
Partners receive only the limited access necessary to fulfil the applicable order.

15. Partner Branding and Marketing

Partners may not represent themselves as the owner, employee, agent, or legal representative of Drop2Print unless expressly authorized.
Drop2Print may display a Partner's approved business name, location, services, operating hours, ratings, and other business information within the platform.
Partners may use Drop2Print promotional materials only in accordance with Drop2Print's branding guidelines.

16. Data Protection and Confidentiality

Partners must comply with the Drop2Print Privacy Policy and applicable privacy and data-protection laws.
Partners must maintain appropriate safeguards for customer information and documents accessed through the platform.
A Partner must promptly notify Drop2Print if it becomes aware of:

• Unauthorized access;
• Lost customer documents;
• Accidental disclosure;
• Account compromise;
• Data breach;
• Misuse of customer information.

17. Platform Availability

Drop2Print will make reasonable efforts to keep the platform operational but does not guarantee uninterrupted availability.
The platform may occasionally be unavailable because of:

• Maintenance;
• Technical failures;
• Cloud infrastructure issues;
• Network failures;
• Security incidents;
• Updates;
• Events outside Drop2Print's reasonable control.

18. Suspension and Termination

Drop2Print may suspend or terminate a Partner account where reasonably necessary, including for:

• Fraud;
• Misuse of customer data;
• Repeated order failures;
• Poor service quality;
• Excessive cancellations;
• Payment irregularities;
• Violation of these Terms;
• Illegal activity;
• Security concerns;
• Providing false information;
• Attempting to circumvent Drop2Print systems or fees.

Where appropriate, Drop2Print may provide notice and an opportunity to resolve the issue.
Termination does not remove obligations relating to confidentiality, payment, data protection, intellectual property, or other obligations that by their nature should survive termination.

19. Account Closure by Partner

A Partner may request closure of its Drop2Print Partner account by contacting:
support@drop2print.com
Before closure, outstanding orders, payments, disputes, or other operational matters may need to be resolved.
Certain records may be retained where required by law or reasonably necessary for legitimate business, accounting, security, or dispute-resolution purposes.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Drop2Print will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from:

• Partner equipment failures;
• Internet or power failures;
• Customer-provided files;
• Customer conduct;
• Delays outside Drop2Print's reasonable control;
• Business interruptions;
• Unauthorized access caused by Partner credential sharing or negligence.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

21. Indemnification

To the extent permitted by applicable law, the Partner agrees to indemnify and hold harmless Drop2Print, its owners, employees, officers, and service providers from claims, losses, damages, penalties, costs, and expenses arising from:

• The Partner's breach of these Terms;
• Misuse of customer information;
• Unauthorized disclosure of customer files;
• Fraudulent activity;
• Violation of applicable law;
• Negligence or intentional misconduct;
• Unauthorized use of the Drop2Print platform.

22. Changes to These Terms

Drop2Print may update these Terms from time to time.
Material changes may be communicated through the Partner App, website, email, or other appropriate channels.
Continued use of the Partner App after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Relationship Between Drop2Print and Partner

Unless separately agreed in writing, the Partner operates its own business independently.
Nothing in these Terms creates:

• An employment relationship;
• A partnership;
• A joint venture;
• A franchise relationship;
• An agency relationship.

The Partner remains responsible for its employees, equipment, premises, licenses, taxes, and legal obligations.

24. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

25. Contact Information

Drop2Print
Partner Support: support@drop2print.com
Phone: +91 7856907707
Website: drop2print.com

26. Acceptance

By registering for or using the Drop2Print Partner App, you confirm that:

• You have read these Terms;
• You understand your responsibilities;
• You agree to comply with these Terms;
• You agree to the Drop2Print Privacy Policy;
• You are authorized to operate the Partner account.